Riverview Patient Guide

We are committed to your care.

Our goal is to provide the best quality care. To do so, we ask for feedback from patients like you. You may be contacted by phone, email or text and asked to complete a confidential survey. Please take the time to complete the survey. Your feedback will help us know what we’re doing well and where we can improve.

Privacy Practices Patient Rights & Responsibilities Concerns About Your Care

Fast facts about your stay.

Support for Caregivers

We encourage patients to pick a key person to support them during their hospital stay. Whether you are that primary support person, or just one of many people caring for and supporting your loved one, you can play an important role in making sure your loved one gets the safest and best care both here and beyond the hospital.

Patient and Family Care
We participate in patient- and family-centered care. We believe that family plays an important role in ensuring the health and well-being of patients of all ages. Our goal is to create partnerships among healthcare practitioners, patients and families that will lead to the best outcomes and enhance the delivery of safe, quality, efficient, effective, and timely care.

What to Know Before You Leave
Caregivers can help ensure the best outcome for their loved one after a hospital stay by getting the answers to these three questions:

What is the next step for medical care (home or facility, follow-up with primary care physician or physical therapy, etc.)? Help your loved one arrange the details to make this happen—financial plan, transportation, scheduling, etc.
What new and former medicines does my loved one need to take? Help your loved one understand the details—timing, dosing instructions, side effects, prescription refills, etc.
What health warning signs do I need to watch for and what do I do if they happen? Help your loved one by writing these symptoms down as well as the name and contact number to call.

If you feel like you need a break or help, reach out to friends and family. And consult the resources listed here: National Alliance for Caregiving | Family Caregiver Alliance | Caregiver Action Network

Facts About Your Stay

ATM

No ATM available at this time.

Bedside Shift Report

We want you to feel comfortable and cared for throughout your stay, so at each nursing shift change—about every 12 hours—your nurse will introduce your new nurse to you. The team will talk about your progress, medicine and tests scheduled for the day. Ask questions. The more you’re involved, the better and safer your care.

Bedside Technology

During your stay, you may see your doctors and nurses using computers or tablets. These tools help them care for you by providing around-the-clock monitoring, a variety of resources and quick communication with the rest of your healthcare team. If you have any questions, ask your doctor or nurse.

Cafeteria

Highpoint Health - Riverview Cafe
Location: 1st floor across from the main entrance

Breakfast Hours: Daily from 7am - 9am

Lunch Hours:
Daily from 11:30 am to 1pm

Dinner Hours:
Daily from 5pm to 5:30pm

Visitors may use the dining room at any time. Due to dietary restrictions, patients may not be served in the cafeteria.

Calling Your Nurse

Your room is connected to the nursing station via an intercom system. To call for your nurse, press the NURSE call button located at your bedside. If you have any questions on how to use the call button, ask a staff member to show you.

Cellphones & Video

During your stay, you may see members of your care team using mobile phones. At Highpoint Health - Riverview, our staff are permitted to use phones for work-related activities, such as communicating with doctors or other care team members. Employees are not allowed to use phones for non-work-related activities. There are many work related benefits of cellphones and other communication devices, including access to medical references, clinical tools and patient information.

Channel Listing for TV

2 ABC	22 WJFB	42 Lifetime	63 Style
3 Local	23 TBS	43 History	64 Oxygen
4 NBC	24 USE	44 HGTV	65 Food Network
5 CBS	25 Disney	45 TLC	66 Travel Channel
6 Fox 17	26 Sport South	46 CNBC	70 FX
7 WRTN	27 CSS	47 HLN	71 TV Guide
8 PBS	28 FS Tennessee	48 FOX News	80 G4
9 C-SPAN	29 ESPN2	49 CSN 49	81 Cartoon Network
10 ACCESS	30 CMT	50 NBC Sports
11 ESPN	31 GAC	51 MSNBC
12 QVC	32 VH1	52 TWC
13 CNN	33 BET	53 truTV
14 WUXP (My 30)	34 MTV	54 Golf Channel
15 TBN	35 ABC Family	55 Jewelry TV
16 HSN	36 AMC	56 Bravo
17 ION	37 Nickelodeon	57 Syfy
18 The CW	38 TNT	58 E!
19 Access	39 Discovery	59 TV Land
20 FAM (WGN)	40 Animal Planet	60 Comedy Central
21 WHNT	41 A&E	61 Spike TV

Concerns About Your Care

Please speak with your nurse or nursing supervisor if you have any questions or concerns about your care. If your issue still is not resolved, then contact the hospital patient advocate. You also have the right to file your complaint with either:

The Tennessee Department of Public Health
710 James Robertson Parkway,
Nashville, TN 37243
Phone: (615)741-3111

Office of Quality and Patient Safety
The Joint Commission
One Renaissance Blvd.
Oakbrook Terrace, IL 60181
Website: www.jointcommission.org, then click “Report patient safety event”

Sometimes a healthcare choice can involve an ethical concern—such as a wish to refuse life-saving treatment or a disagreement over advance directives. Our medical ethics committee can help you and those who are here to support you make difficult decisions. For help, reach out to your nurse to contact someone from the medical ethics committee.

Electrical Appliances

For your safety, we reserve the right to inspect any electrical appliances brought into the hospital.

Fire Safety

We conduct fire drills from time to time. If you hear an alarm, stay where you are. In an actual emergency, hospital staff will tell you what to do.

Flowers

Flowers are delivered to patient rooms by individual florists. Please note that flowers are not allowed in Intensive Care Units.

Hearing Impaired

We have services available for people who are deaf or hearing impaired. If you need these services, please contact your nurse.

Hospital Safe for Valuables

We ask that patients leave any valuables they may have with a family member or home. If you have a need to lock up valuables, please ask your nurse to check with Security.

Hourly Rounding

A nurse will visit you every hour during the day and every two hours at night to check on your comfort, help you change positions in bed, assist with trips to the bathroom, and make sure you can reach your phone, call light, and personal items easily.

Housekeeping Services

Housekeeping services are provided daily.

Interpreters and Translation Services

Interpreter services are available for patients. Please contact your nurse for assistance.

Lost and Found

In the event you have lost an item at our facility, please reach out to Security.

Mail

Mail sent to our facility are delivered to patients Monday through Friday by hospital volunteers. Flowers may be delivered by individual florists, staff or volunteers. Fresh flowers are not allowed in critical care areas.

Mail received after discharge will be forwarded to the patient’s home.

Medicines

All medicines you take in the hospital need to be prescribed and given to you by hospital staff. Tell your doctor about any medicines you regularly take. If you still need them, hospital staff will give them to you.

Parking

Free parking is available to patients and family members. Handicap parking is available.

Pastoral Care

If you would like a visit from the chaplain for spiritual care and comfort, please ask your nurse to contact a chaplain from our volunteer list.

Patient Meals

Breakfast, Lunch, and Dinner are served to all patients based on diet. Visitors are welcome to visit the Dining Room during normal operating hours.

Personal Belongings and Valuables

Personal care items such as contact lenses, eyeglasses, hearing aids and dentures can be stored in your bedside stand when not in use. Please do not put them on your bed or food tray to help avoid them being lost or damaged. Leave valuables like jewelry or cash at home, or give them to a trusted relative or friend to watch over. If this is not an option, valuables may be locked up by Security at your request. Highpoint Health - Riverview cannot be responsible for replacing personal belongings.

Public Restrooms

For everyone’s health and safety, we ask visitors not to use patient restrooms. Public restrooms are located throughout the hospital. Ask hospital staff to direct you to the nearest one.

Rapid Response Team

You can call a rapid response team to respond if your condition worsens and you do not get the immediate care you need.

How to call rapid response:

Dial 1175 on bedside phone.
Tell the operator ‘Rapid Response” and provide your name, room number, patient’s name and your concern.
The Rapid Response Team will be sent to your room.

Smoking

If You Smoke or Use Tobacco
While you are in the hospital, please do not suffer from nicotine withdrawal. You can receive nicotine replacement therapy (NRT) or other appropriate support during your hospital visit. Please ask your nurse for more information.

Telephone

Your friends and family can call your hospital room directly, by dialing 615.735-5 + the last three digits of your room number. To make local calls, dial 9 and wait for the dial tone, then dial your desired number. Long-distance may be placed by dialing 9 + 1 then the phone number.

Key Numbers

Main 615.735.1560

Billing 1.855.270.1595

After Discharge Questions 615.735.5363

Nutrition/Dietary Services 615.735.5378

Medical Records 615.328.6623

TV

Each patient room has a television. Please be considerate of others by keeping the volume down and turning off your TV at bedtime. TVs are controlled by the bedside pillow speaker or side rail controls. Closed captioning is available for the hearing impaired. Ask a staff member if you have any questions on using your TV.

Vending Machines

Here you can find beverages and snacks 24 hours a day in the ER Waiting Area. Ask your nurse for the location of the closest vending machines.

Visiting Hours

Visiting hours are subject to change. Please ask your nurse for official hours during your stay.

To promote healing and safety and limit infection, some units may limit the number of visitors you can receive at one time.

General Hours: 7:00 a.m. to 9:00 p.m. Note: Patients have the right to choose to receive visitors from among family, friends or other individuals at any time during their stay.
Pediatrics: One parent or other adult support person is required to stay with patient at all times.

Visiting Overnight
Overnight visitation with a patient must be coordinated with the charge nurse and/or nurse manager and is only permitted under certain circumstances. If overnight visitation has been approved, you will be given a visitor card by the nurse, who will provide you with instructions for obtaining a visitor pass from the security guard. Please wear this badge and remain in the waiting room or the patient’s room at all times during your overnight visit. We reserve the right to revoke overnight privileges.

Wifi

As a service to our patients and visitors, Highpoint Health - Riverview provides free wireless internet access through the hospital. Please go to your Wi-Fi settings, select Guest_Access, then follow the instructions on the popup window.